Suporte

What can we help you with?

Sugerir melhoria

Required fields are marked with an asterisk

{"xsrfToken":"859ada8cc64bbd9776d0e45382d1676c157471b3_lout","branding":{"id":"1","key":"sup","name":"Suporte","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#673de6","headerLinkColor":"#ffffff","headerLinkHoverColor":"#3e2980","headerLinkHoverBGColor":"#3e2980","headerBadgeColor":"#3e2980"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3c936c31-8f22-4b7b-8b66-2767531197bd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNzYzNjYyMy0yNmI3LTQxMzYtYjZjMi1hODE2ODA5ZGRjYWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNjOTM2YzMxLThmMjItNGI3Yi04YjY2LTI3Njc1MzExOTdiZCI6WyJyZWFkIl19LCJleHAiOjE3NjI3ODM1MDcsIm5iZiI6MTc2Mjc4MjkwN30.pY0whPCGYUJnjfq576fUmVGlnOE7I5cJHP9a6XFgFS8&client=d7636623-26b7-4136-b6c2-a816809ddcae&mode=fit","logoId":"3c936c31-8f22-4b7b-8b66-2767531197bd","isLogoAvailable":true,"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Centro de ajuda","translations":{"en-US":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Centro de ajuda","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5a00ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5b02db05-477d-4696-a59d-7c563eb27011/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNzYzNjYyMy0yNmI3LTQxMzYtYjZjMi1hODE2ODA5ZGRjYWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViMDJkYjA1LTQ3N2QtNDY5Ni1hNTlkLTdjNTYzZWIyNzAxMSI6WyJyZWFkIl19LCJleHAiOjE3NjI3ODM1MDcsIm5iZiI6MTc2Mjc4MjkwN30.Pni3tTgQ6yZjdrBqpfe5pzmAZzlz5rs2T5EhUXGaXfE&client=d7636623-26b7-4136-b6c2-a816809ddcae&height=300&mode=fit","bannerMediaApiFileId":"5b02db05-477d-4696-a59d-7c563eb27011","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#d0d0d0","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sup","projectId":10000,"serviceDeskId":1,"name":"Suporte","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Dúvidas sobre licenciamento e cobranças","descriptionHtml":"","callToAction":"Dúvidas sobre licenciamento e cobranças","introHtml":"Escolha isso caso tenha perguntas sobre licenciamento ou cobranças.","icon":10536,"iconUrl":"https://hostreansupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"6","name":"Outros itens","descriptionHtml":"","callToAction":"Outros itens","introHtml":"Não encontrou o que estava procurando? Selecione essa opção e iremos ajudá-lo.","icon":10549,"iconUrl":"https://hostreansupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"4","name":"Questões sobre testes de produto","descriptionHtml":"","callToAction":"Questões sobre testes de produto","introHtml":"Experimentando nosso produto ou quer mais informações? Selecione isso e ficaremos felizes em responder suas perguntas.","icon":10541,"iconUrl":"https://hostreansupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"11","name":"Relatar um bug","descriptionHtml":"","callToAction":"Relatar um bug","introHtml":"Conte-nos sobre o problema que você está tendo","icon":10545,"iconUrl":"https://hostreansupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"15","name":"Sugerir melhoria","descriptionHtml":"","callToAction":"Sugerir melhoria","introHtml":"Sabe de algum lugar onde podemos nos sair melhor? Somos todos ouvidos.","icon":10539,"iconUrl":"https://hostreansupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"13","name":"Sugira uma nova função","descriptionHtml":"","callToAction":"Sugira uma nova função","introHtml":"Conte-nos sua ideia sobre uma nova função","icon":10535,"iconUrl":"https://hostreansupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Suporte técnico","descriptionHtml":"","callToAction":"Suporte técnico","introHtml":"Precisa de ajuda na instalação, configuração ou resolução de problemas? Selecione isso para solicitar ajuda.","icon":10520,"iconUrl":"https://hostreansupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"9","name":"Solicitação enviada por e-mail","descriptionHtml":"","callToAction":"Solicitação enviada por e-mail","introHtml":"Solicitação recebida do seu canal de suporte por e-mail.","icon":10527,"iconUrl":"https://hostreansupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Geral"}],"orderMapping":{"1":[2,6,4,11,15,13,1]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Portuguese (Brazil)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNzYzNjYyMy0yNmI3LTQxMzYtYjZjMi1hODE2ODA5ZGRjYWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI3ODQxMDcsIm5iZiI6MTc2Mjc4MjkwN30.ebUR2kOgo9NB1KH2GWe_YLAj5cQMFdgxI0gbvuguozw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"d7636623-26b7-4136-b6c2-a816809ddcae","tokenDurationInMins":20}},"reqCreate":{"id":15,"projectId":10000,"issueType":{"id":"10002","name":"New Feature"},"form":{"name":"Sugerir melhoria","descriptionHtml":"","callToAction":"Sugerir melhoria","intro":"Sabe de algum lugar onde podemos nos sair melhor? Somos todos ouvidos.","instructions":"","icon":10539,"iconUrl":"https://hostreansupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumo","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Dê o máximo de informações sobre a melhoria que você está sugerindo","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anexe todos os arquivos relevantes","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/15","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/15","calendarParams":{"firstDay":0,"date":"2025-11-10T10:55:08-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNzYzNjYyMy0yNmI3LTQxMzYtYjZjMi1hODE2ODA5ZGRjYWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI3ODQxMDgsIm5iZiI6MTc2Mjc4MjkwOH0.1ivrJdJG0RV4bWzRSDu5z-pFS8f9ymtkYLJvbTtZjC0","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"d7636623-26b7-4136-b6c2-a816809ddcae","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=hostreansupport","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"859ada8cc64bbd9776d0e45382d1676c157471b3_lout","baseUrl":"https://hostreansupport.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://hostreansupport.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d7636623-26b7-4136-b6c2-a816809ddcae","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e7c5095f9f124f5ba20b91ddfec84dc9","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://hostreansupport.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}